Privacy Policy — AGA Grading

This policy explains what AGA Grading ("AGA", "we", "us") collects when you use agagrading.com or submit cards, how we use it, and the choices you have.

What we collect

Order details: your name, email, phone number (optional), return address, the cards you list, declared values, and order notes.
Payment details: payments are processed by Stripe or PayPal. They receive your card or account details directly; AGA only receives payment status and the last few digits or account email they share with us.
Messages: anything you send through our contact form or by email.
Email list: your email address if you sign up for grading tips and offers.
Site usage: pages viewed, device and browser type, approximate location from your IP address, and how you reached our site, collected with cookies and similar tools (see below).

How we use it

To process, grade, insure, and return your submission, and to send order updates.
To answer your questions and handle grade reviews or claims.
To send our email newsletter if you signed up. Every email explains how to unsubscribe.
To measure and improve our website and advertising.
To prevent fraud and meet legal, tax, and accounting obligations.

Cookies, analytics, and advertising

We may use the Meta Pixel and Google Analytics. These tools set cookies or use similar technology so we can see how visitors use our site, measure which ads lead to submissions, and show AGA ads to people who have visited our site. Meta and Google receive information such as the pages you viewed and actions you took (for example, starting or completing an order). Their use of that information is covered by their own privacy policies.

You can limit this by blocking or clearing cookies in your browser, adjusting your Meta ad preferences, using Google's Ad Settings, or installing the Google Analytics opt-out add-on.

Who we share it with

We don't sell your personal information. We share it only with service providers that help us run AGA: payment processors (Stripe, PayPal), shipping carriers (USPS, UPS), our email provider, our website hosting and security providers, and the advertising and analytics tools described above. We may also disclose information if the law requires it or to protect AGA, our customers, or others from fraud.

Public grading records

Graded card details, grades, cert numbers, and card images appear in our public Population Report and certification lookup. These records never include your name, email, or address.

How long we keep it

We keep order records for as long as needed to service your cards, handle claims and reviews, and meet tax and accounting rules, generally up to seven years. Email list addresses are kept until you unsubscribe.

Security

Our site uses encrypted connections, staff tools are behind secure sign-in, and payment details are handled by Stripe and PayPal rather than stored by us. No system is perfectly secure, so please contact us right away if you think your information has been misused.

Your choices and rights

You can ask us to show you, correct, or delete the personal information we hold about you, or to stop sending marketing email, by writing to support@agagrading.com. We may need to keep some records (such as paid orders) where the law requires it. Depending on where you live, you may have additional rights under state privacy laws, and we'll honor them.

Children

Our services are for adults. We don't knowingly collect personal information from children under 13. A parent or guardian should place orders for younger collectors.

Changes

We'll post any changes to this policy on this page and update the date above.

Contact

AGA Grading
651 S Mount Juliet RD #157
Mount Juliet, TN 37122
support@agagrading.com